Shipping

• Free Shipping on orders over $50
• Orders placed on or before August 15 2021 will ship after August 15 2021

Our full Shipping policy is available via this link - Click Here

Returns:

Despite our best efforts to check and pack everything with care, from time-to-time products may be damaged during the shipping process. We don't want you to worry though, if this happens, we can help!

Returns are easy. Please email hello@GermanChristmasShopUSA.com as soon as you become aware of an issue. Please send a photo of the item (if possible) so that we can see what has happened.

We will make arrangements for your item to be returned. Once it is received, we can assess and provide you with some options that may include repair, exchange or refund.

Our full Shipping policy is available via this link - Click Here

Payments:

• When you order online with us, we charge your payment method at the.time of the order.
• Because of a significant amount of credit card fraud in the past, we do not pre-authorise cards and we do not ship goods until payment has been confirmed.
• If at any stage you ask for a refund before goods ship, we are happy to cancel your order and issue a refund. Please email hello@germanchristmasshopusa.com

The Graupners are based in a town called Crottendorf, at the southern end of the Erzgebirge Mountains in Germany. Ronald and Kordula , along with their daughter Elisabeth are some of the nicest people you will ever meet! They also make some of the most beautiful decorations around!

What is their secret?

Nostalgic yet modern designs Clean lines and soft tones give Graupner decorations a modern feel. Their 'fairytale' quality though is so nostalgic... like a perfect childhood Christmas memory.

Natural colours. The Graupners have created their own unique dying process to ensure that the application of color enhances the natural grain of the wood.  Additional delicate brushstrokes add the finishing touches. Facial features on an angel, whiskers on kittens. 

Sustainable Production. The Graupner’s take great pride in sourcing sustainable hardwoods such as maple, birch and cottonwood from the Erzgebirge region. They also utilize local spruce, meaning that many of their decorations are actually made from Christmas trees! 

All pigments and paints are free of chemical solvents and toxins.