Shipping Policy and FAQ's

Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's. With fast, secure delivery of exquisite decorations, you can add a little Christmas magic to your home this year.

 

Delivery during Summer and Fall

Every year, our handcrafted decorations are in short supply. Due to overwhelming demand from our customers each year, we open up our store in late summer for orders.

This way, our regular customers get the 'pick of the bunch' in advance of the holiday period.

Halloween/Fall Items

All Halloween and Fall items are in stock and will ship immediately.

 

Christmas Items

All orders for Christmas Items will begin to ship from October 24 2022.

Every year, we open up our Christmas range early so that our regular customers can get the 'Pick of the Bunch'. This way, they can select from the widest range.

While we say October 24, we will ship Christmas items as soon as they arrive at Christmas HQ here in PA!

 

If you order BOTH Halloween/Fall AND Christmas Items

So that you can enjoy your Halloween items as soon as possible, we will ship all in stock items immediately. We will then send a second shipment with all of your gorgeous Christmas items at no extra charge in October.

 

Have Questions?

If at any time, you want to cancel your order before it ships, no problem! Just send us an email to hello@germanchristmasshopusa.com .

 

Shipping Partners

United States

We now ship using UPS wherever possible

We will only use USPS if sending to a PO box number (as we are not able to use another carrier), or if you notify us as part of your order that you specifically request we use USPS. 

Other shipping options (e.g express shipping) will be presented as options at checkout when available.

Shipping options provided to you are based upon your location.

 

Shipping Rates – United States

Orders over $50 – Free

Orders up to $50 - $10

 

Shipping Not Available for Canada:

Unfortunately, due to excessive shipping fees, taxes and brokerage fees charged at the Canadian border, we no longer ship to Canada at this stage.

 

Shipping to other Countries:

Australia & New Zealand

Please visit GermanChristmasShop.com.au

Rest of World:

We currently do not ship to other locations.

Shipping FAQ’s - USA

How long will my order take to arrive?

Please Note that the following timeframes apply AFTER your order has left the warehouse. During busy periods please allow an additional 48 hours for our team of elite elves to pack your gorgeous decorations.

Standard Shipping - we ship using UPS ground service. This means your order will arrive:
  • Within 3 days of your order being shipped (East Coast USA)
  • Within 5-9 days of your order being sent (Central USA)
  • Within 7-9 days of your order being sent (West Coast USA)

Please note: We cannot guarantee quoted delivery times for USPS services. We recommend NOT sending items to PO boxes.

Are there faster shipping options?

Where faster services are available, they will be displayed as options during checkout. The availability of services depends upon your location.

Will I get a tracking number?

  • Yes! You will receive a tracking number once the parcel is sent.
  • The tracking number will be on your 'order sent' email

Will you tell me the status of my order?

  • We will keep you informed along the way to ensure you know when your order has left our store and to keep you informed along thew way.
  • If you have any questions regarding your shipment, please email hello@GermanChristmasShopUSA.com We are always happy to assist! 

Do you charge for purchases immediately?

  • When you order online with us, we charge your payment method at the time of the order.
  • Because of a significant amount of credit card fraud in the past, we do not pre-authorise cards and we do not ship goods until payment has been confirmed.
  • If at any stage you ask for a refund before goods ship, we are happy to cancel your order and issue a refund. Please email hello@germanchristmasshopusa.com