Shipping Policy and FAQ's
Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's. With fast, secure delivery of exquisite decorations, you can add a little Christmas magic to your home this year.
If at any time, you want to cancel your order before it ships, no problem! Just send us an email to firstname.lastname@example.org .
We now ship using UPS wherever possible
We will only use USPS if sending to a PO box number (as we are not able to use another carrier), or if you notify us as part of your order that you specifically request we use USPS.
Other shipping options (e.g express shipping) will be presented as options at checkout when available.
Shipping options provided to you are based upon your location.
Shipping Rates – United States
Orders over $100 – Free
Orders up to $100 - $10
Shipping Now Available for Canada:
We have partnered with BorderBuddy to provide shipping services to Canada. BorderBuddy provide a service where customs duties and taxes are calculated at the time of ordering so that there are no nasty surprises.
Rates will be calculated at checkout.
Shipping to other Countries:
Australia & New Zealand
Please visit GermanChristmasShop.com.au
Rest of World:
We currently do not ship to other locations.
Shipping FAQ’s - USA
How long will my order take to arrive?
Please Note: Christmas is our busiest season. Each year, our team of elves at Christmas HQ work double-time to get orders shipped as quickly as possible. As you might imagine though, a Christmas Shop in the lead up to Christmas gets very, very, busy.
We always endeavour to get orders shipped as soon as possible. During peak times, there may be a slight delay.
Once your order leaves our warehouse:
Please Note: that the following timeframes apply AFTER your order has left the warehouse. During busy periods please allow an additional 48 hours for our team of elite elves to pack your gorgeous decorations.Standard Shipping - we ship most items using UPS ground service. This means your order will arrive:
- Within 3 days of your order being shipped (East Coast USA)
- Within 5-9 days of your order being sent (Central USA)
- Within 7-9 days of your order being sent (West Coast USA)
Please note: We cannot guarantee quoted delivery times for USPS services. We recommend NOT sending items to PO boxes.
Are there faster shipping options?
Where faster services are available, they will be displayed as options during checkout. The availability of services depends upon your location.
Will I get a tracking number?
- Yes! You will receive a tracking number once the parcel is sent.
- The tracking number will be on your 'order sent' email
Will you tell me the status of my order?
- We will keep you informed along the way to ensure you know when your order has left our store and to keep you informed along thew way.
- If you have any questions regarding your shipment, please email hello@GermanChristmasShopUSA.com We are always happy to assist!
Do you charge for purchases immediately?
- When you order online with us, we charge your payment method at the time of the order.
- Because of a significant amount of credit card fraud in the past, we do not pre-authorise cards and we do not ship goods until payment has been confirmed.
- If at any stage you ask for a refund before goods ship, we are happy to cancel your order and issue a refund. Please email email@example.com