Shipping Policy and FAQ's

Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's. With fast, secure delivery of exquisite decorations, you can add a little Christmas magic to your home this year.

Orders and Shipping (July - September)

Please note that all orders placed between July 25 and September 30 2020 will ship AFTER October 19 2020.

Due to COVID, our Artisans are working overtime to deliver amazing decorations to us but there are some delays. That being said, we only have access to a strictly limited amount of stock this year so once something runs out, it is gone until 2021.

To ensure that none of our customers miss out, we have decided to open up the site early for pre-orders. If you would like to order, please feel free. We will keep you updated along the way with regards to shipping and delivery!

Shipping Partners

United States

We ship using UPS and USPS. Shipping options provided to you are based upon your location.

 

Shipping Rates – United States

Orders over $25 – Free

Orders up to $25 - $8

 

Shipping Rates - Canada (prices are in USD):

We ship to Canada using The United States Postal Service (USPS). Delivery times are between 7-10 days. Please note that customers are responsible for any additional duties charged at the border.

Orders over $200 – Free

Orders $40 - $200 = $9.95

Orders up to $40 = $30

*Please note that we cannot ship to Post office box or locked bag addresses

 

Shipping to other Countries:

Australia & New Zealand

Please visit GermanChristmasShop.com.au

Rest of World:

We currently do not ship to other locations.

Shipping FAQ’s - USA

How long will my order take to arrive?

  • Standard Shipping - we ship using UPS and USPS ground service. This means your order will arrive:
  • Within 3 days of your order being shipped (East Coast USA)
  • Within 5-9 days of your order being sent (Central USA)
  • Within 7-9 days of your order being sent (West Coast USA)

Are there faster shipping options?

Where faster services are available, they will be displayed as options during checkout. The availability of services depends upon your location.

Will I get a tracking number?

  • Yes! You will receive a tracking number once the parcel is sent.
  • The tracking number will be on your 'order sent' email

Will you tell me the status of my order?

  • We will keep you informed along the way to ensure you know when your order has left our store and to keep you informed along thew way.
  • If you have any questions regarding your shipment, please email hello@GermanChristmasShopUSA.com We are always happy to assist!

 

Do you charge for purchases immediately?

  • When you order online with us, we charge your payment method at the. time of the order.
  • Because of a significant amount of credit card fraud in the past, we do not pre-authorise cards and we do not ship goods until payment has been confirmed.
  • If at any sage you ask for a refund before goods ship, we are happy to oblige, please email hello@germanchristmasshopusa.com

Shipping FAQ’s - Canada

How long will my order take to arrive?

We ship to Canada using UPS and USPS. This means that you can expect to receive your items approximately 7-14 days after it is sent from our store. UPS is generally faster however UPS cannot be used to ship to Post office boxes.

Will I get a tracking number?

  • Yes! You will receive a tracking number once the parcel is sent.
  • The tracking number will be on your 'order sent' email

Will you tell me the status of my order?

  • We will keep you informed along the way to ensure you know when your order has left our store and to keep you informed along thew way.
  • If you have any questions regarding your shipment, please email hello@GermanChristmasShopUSA.com We are always happy to assist!

Will there be additional taxes?

  • Unfortunately, we cannot prevent against additional duties and taxes payable at the border. It is the responsibility of the customer to pay for any additional duties levied at the Canadian border.

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