Shipping Policy and FAQ's
Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's. With fast, secure delivery of exquisite decorations, you can add a little Christmas magic to your home this year.
We ship using UPS and USPS. Shipping options provided to you are based upon your location.
Shipping Rates – United States
Orders over $25 – Free
Orders up to $25 - $8
Express Shipping - We are offering Express Shipping from 12-14 December for an additional fee.
Shipping Not Available for Canada:
Unfortunately, due to excessive shipping fees, taxes and brokerage fees charged at the Canadian border, we no longer ship to Canada at this stage.
Shipping to other Countries:
Australia & New Zealand
Please visit GermanChristmasShop.com.au
Rest of World:
We currently do not ship to other locations.
Shipping FAQ’s - USA
How long will my order take to arrive?
- Standard Shipping - we ship using UPS and USPS ground service. This means your order will arrive:
- Within 3 days of your order being shipped (East Coast USA)
- Within 5-9 days of your order being sent (Central USA)
- Within 7-9 days of your order being sent (West Coast USA)
Are there faster shipping options?
Where faster services are available, they will be displayed as options during checkout. The availability of services depends upon your location.
Will I get a tracking number?
- Yes! You will receive a tracking number once the parcel is sent.
- The tracking number will be on your 'order sent' email
Will you tell me the status of my order?
- We will keep you informed along the way to ensure you know when your order has left our store and to keep you informed along thew way.
- If you have any questions regarding your shipment, please email hello@GermanChristmasShopUSA.com We are always happy to assist!
Do you charge for purchases immediately?
- When you order online with us, we charge your payment method at the. time of the order.
- Because of a significant amount of credit card fraud in the past, we do not pre-authorise cards and we do not ship goods until payment has been confirmed.
- If at any sage you ask for a refund before goods ship, we are happy to oblige, please email email@example.com